Troubleshooting Zoom Error Code 10004 (Permanently)

Zoom error code 10004

Have you ever been caught in the middle of an important Zoom meeting that was interrupted by an error popping up, destabilizing you for a few minutes? The experience is all too real – in the foul of Zoom error code 10004. However, do not be scared because help has come!

In this article, we will try to unveil the mysteries behind Zoom Error code 10004 and give you some tools for getting rid of it from your working day. This experience of Zoom’s technically savvy users proves that this error originates from the connection between Zoom’s servers. 

With in-depth fault-finding with something like slow internet, old apps, and bad-tempered firewalls included, we’ll find the heart of the matter and make your connection problems a thing of the past. In the end, you’ll have a full set of skills, practically ready to tackle service interruptions at any time of day and immediately resume your workflow. 

Common Causes of Zoom Error Code 10004

Here are the top causes of Zoom Error Code 10004, along with some lesser-known ones:

  • Internet Connectivity Issues: A spotty or slow internet connection is one of the most common culprits. This prevents Zoom from establishing a stable connection with its servers. Issues like low bandwidth, network congestion, or intermittent drops can trigger this error.
  • Outdated Zoom App: Not keeping the Zoom desktop client or mobile app updated means missing out on important bug fixes and patches. Older versions may not be compatible with the latest server-side changes, resulting in Error 10004. 
  • Zoom Server Errors: Temporary outages or maintenance downtimes on Zoom’s end where the servers are unavailable even with a reliable internet can lead to this error display. 
  • Firewall Blocks: Overly restrictive firewall policies on the device or network that block necessary outbound access to Zoom servers are a frequent cause. Adding Zoom as an exception usually solves it.
  • Corrupted Installation: Over time, install issues ranging from missing dependencies to file corruptions can build up and disrupt the Zoom experience. A reinstallation addresses this.
  • Hardware Incompatibility: In rare cases, outdated devices or unsupported operating systems whose specifications are below Zoom’s requirements can trigger this error. 
  • Cache Buildup: An accumulation of temporary files, logs, cookies, and other cache contents related to previous Zoom sessions clogging up the device leads to Error 10004 until cleared.

Checking Your Internet Connection

Just as you would first do, check your internet connection, and if it is unstable or weak, it could be the main problem. To verify that the network is the reason for the problem, try opening another device, say a smartphone, which is linked to the same network as that of the computer that has the problem. Open some sites and test your connection speed. 

The fact that the computer can be your main workstation is another benefit. Speedtest is a known tool used to check internet performance. You need to visit the control panel and check the speed to see if the results are lower. Here, traffic control is enforced, e.g., logging onto the router admin page to view network activity, and resources such as bandwidth usage can be used to follow this clue. 

Updating Your Zoom Application

Here are the step-by-step instructions with screenshots to update the Zoom application:

  1. Open the Zoom app and login to it with your login details. the main Zoom pane is what you will observe.
  1. Click on the profile icon, which you will find at the top-right part of the interface.
  1. Browse to the dropdown menu “Check for Updates.”
  1. Zoom will look at whether an update has been released.
  1. If there is an update available, you will find it on the top right of the page in the form of a button saying “Update” next to your profile picture. Click on it.
  1. When a user opens the first-time app, i.e. the user who has no knowledge on our products, a popup notification will appear on the top of the screen to show the updated new features and enhancements. Press the button with label “Update” when all updates are done with.
  1. We will update the Zoom application to the most recent implementation.
  1. To allow auto-update, go to the array of zoom settings by entering the main menu selection items.
  1. Pick “Advanced” and the switch on for “Keep my Zoom client always up-to-date” which you will find on this option.
  1. Nowadays, when you start your Zoom app, this app will automatically get updated in the background. You will have to do nothing for that.

Verifying Zoom Server Status

The first step is to always verify the Zoom server status. It gives them a chance to check whether the problem is on Zoom’s end or the device they are using before they can provide support. To check the status of the server, go to status.zoom.us from the web browser that you use. The dashboard’s main screen has various indicators that track the real-time status of key services like Zoom Meeting, Zoom Video Webinars, and Zoom Chat. 

This is a sign that the service is functioning at its usual level but may also be a sign that the problem is being contained. While Zoom comes with a seamless and fast experience, it can also miss the mark when it comes to server outage or degradation, and users might have to wait for Zoom to resolve the server-side issue. Rival products like Microsoft Teams and Cisco Webex also provide the same kind of server status monitoring pages that are accessible to the public.

Tweaking Your Firewall Settings

Here are the steps with screenshots to tweak the firewall settings on Windows to allow Zoom:

  • Make sure that Zoom is allowed through your Windows firewall settings. If your Windows Defender Firewall is prohibiting Zoom from passing through, here’s what you should do:
  • Launch the Windows Security app by clicking the Start button and typing “Windows security.” Under Firewall & network protection, select Allow an app through the firewall. Next, click Change Settings. 
  • In the Allowed apps window, scroll down and check if you see Zoom under the list of allowed apps. If it’s there, ensure it has permission to access both private and public networks. 
  • If you don’t see Zoom in the list, click Allow another app. Then browse to the location where Zoom is installed, which is typically Program Files > Zoom > Zoom.exe. Once selected, click Add. 
  • Now, Zoom will be added to the allowed apps list. Make sure to allow access to both private and public networks. Click OK to save the changes.

Clearing Cache and Cookies

Here are the steps to clear cache and cookies on different devices and browsers:

  • On Windows, press Ctrl+Shift+Delete to open Clear Browsing Data. Select “Cached images and files” and “Cookies and other site data,” then click “Clear.” 
  • On Mac, open Safari and click Safari > Clear History and Website Data. Select “Remove all website data” and “Remove all history.”
  • In Chrome, click the three-dot menu, Settings > Privacy and Security> Clear browsing data. Select “Cached images and files” and “Cookies and other site data,” then choose the time range as “All time.” 
  • On Firefox, click the three-line menu, Settings > Privacy & Security > Clear Recent History. Select “Cache” and “Cookies,” then click “Clear.” 
  • For Internet Explorer, click the gear icon, select Safety > Delete browsing history. Tick “Temporary Internet files,” “Cookies,” and “Cached data and files” then click “Delete.”

Reinstalling Zoom Application

Here are the steps to reinstall the Zoom application on different devices:

Windows:

  1. Uninstall the existing Zoom app from the Control Panel. 
  2. Back up important Zoom settings like meeting IDs from the Zoom folder in AppData.
  3. Delete the Zoom folder in AppData to remove cached files.
  4. Download the latest Zoom installer from the official website.
  5. Run the installer and complete the setup.

Mac:  

  1. Quit the Zoom app if running.
  2. Back up Zoom settings from the Preferences folder in Application Support.
  3. Move the Zoom folder in Application Support to Trash.
  4. Download the latest Zoom pkg file from the website.  
  5. Double-click the file and follow the on-screen instructions to reinstall.

iOS/iPad:

  1. Tap and hold the Zoom icon until it wiggles.
  2. Tap the cross icon to uninstall the app.  
  3. Download the latest version from the App Store.
  4. Install and sign in with existing credentials.

Additional Tweaks and Optimizations

Here are some additional tweaks and optimizations that can be tried to fix Zoom Error Code 10004:

  • Update Other Apps: Remember to update not only your main applications but also other applications installed on your device. Sometimes, legacy software may not mesh with Zoom, too.
  • Disable Startup Apps: My first step is to enter Task Manager and open the Startup tab. Select the apps that are set to run automatically but which aren’t needed and disable them. This indicates that the software does not rely on those to run. 
  • Clear Browser Cache & Cookies: For the operating system, amazing browsers like Chrome/Firefox, click the Settings tab and go to Privacy to clear the caches, cookies, and other site data.
  • Check for Malware: A full system scan, and check using your anti-virus to see if there is any malware infection like ransomware that has been holding the official Zoom program.
  • Reboot in Safe Mode: Safe Mode needs to be restarted for PC/Mac to load; this will cause the basic essential drivers to load. If Zoom gives it up, it suggests that the app is the conflictant 3rd-party. We suggest you to try downloading and playing the game.
  • Assign More RAM: For PCs, open System Properties window, select the Advanced tab and choose Hard Drive to increase the size of Virtual Memory paging file which works best in terms of memory management and zoom performance.

When to Contact Zoom Support

If your system is still not working well and facing that error code, then, at last, proper help from Zoom support should be taken.

To reach Zoom support, give more info about the problem, such as the error message your system specs like OS version, Zoom version, your internet speed, and so on. Describe the troubleshooting steps that you have tried – like updating Zoom, looking for server status, restarting all your router networks, and more.

If you have any queries, then you can go to the Zoom support website at support.zoom.us. Click on “Submit a request” and then choose what type of issue it is as “Technical.” Personally speaking, the agent will send you an email if you send your query. Furthermore, Zoom facilitates formats for those with urgent problems by making phone cooperation accessible in specific areas.

FAQs

Q. What is the difference between Error Code 10004 and other Zoom error codes?

10004 specifically refers to an issue connecting to the Zoom servers. Other common codes refer to different problems.

Q. How long does it usually take to fix Error Code 10004?

It depends on the underlying cause but most solutions take 5-10 minutes. More complex issues could require contacting support.

Q. Can using a VPN cause Error Code 10004?

Sometimes, a VPN blocking certain ports could interfere with the Zoom connection. Disconnecting the VPN may help.

Q. What should I do if clearing cache/cookies doesn’t work?

Try uninstalling and reinstalling the Zoom desktop client. As a last resort, contact Zoom support.

Q. Will updating other apps/software help fix it?

Keeping all apps and software on the latest version ensures compatibility. It may solve edge case issues.

Q. Is there a way to prevent Error Code 10004?

Ensure strong, stable WiFi and keep Zoom updated. Consider port forwarding if using a router/firewall. Regular system maintenance also helps.

Conclusion 

Therefore, Zoom error code 10004 is certainly one of the most aggravating situations; however, the solutions enlisted here should be helpful in getting to the bottom of it. The contents were maximum server problems, network as well as applications problems. Further, the guide went on to explain how to update the version of Zoom, how to set up the firewall, how to delete temporary files from your browser, how to reinstall the application, and how to check your internet connection and system requirements. Therefore, after all the steps have been outlined, the viewers will be able to solve code 10004 and will be back to hassle-free video conferencing.