How to Fix Google Hangouts Not Working?

Todays’ topic is based on the working issues of google hangouts for making a video call or whether it may be video chats. So, first of all, we will have a look at the causes.

Causes of google hangouts not working:

  1. Hangouts don’t work in Internet Explorer from the Windows 8 Start screen.
  2. If you run Hangouts on multiple devices, Hangouts sends notifications to everything that’s running, causing alert overload

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If you’re getting too many notifications, a few solutions are available. First, you can sign out of Hangouts on devices or browsers form which you don’t want notifications, or close the app altogether.

On Android devices, you have a few more options. You can use Menu > Snooze notifications to suspend alerts on that device. Notifications can also be suspended indefinitely on a per-user basis by selecting the gear icon in a Hangout window and unchecking the Notifications box there.

3. Photos sent via Hangouts over MMS taken in portrait mode automatically rotate and turn into landscape photos

This is a specific issue related to Hangouts on certain Android phones when pictures are sent over MMS. Many users report that the problem is erratic and that clearing application data from the Android Applications Manager may help, at least some of the time.

The more reliable solution is not to use the camera within Hangouts to snap photos, but to take pictures separately, using the standard Android camera. When portrait photos are attached from your photo library, they seem to come through with the proper rotation intact.

4. Video calls don’t work

Note that Hangouts does not support a handful of webcams, microphones, and audio devices. Presuming this is not your issue, make sure the correct audio gear is selected within Hangout’s settings menu. To find this menu, initiate a new video, then click the gear icon. Hangouts may work better if you select specific devices for each of the three options instead of “Default.”

Finally, in general, restarting your browser and/or your computer is also a good cure-all for any video-related problem within Hangouts.

5. The Hangouts Browser plug-in won’t install (or disappears)

First, make sure you aren’t running 64-bit Internet Explorer, as the plug-in is not supported on this browser. If you’re using Chrome, check to see if the Google Talk plug-in is installed and enabled.

Google Hangout not working
Google Hangout not working

Checking the connections before the meeting

Make sure all your devices are securely connected and turned on. Some microphones have mute buttons, including some headsets. Make sure your microphone is not muted. You can test your own sound before anyone else enters the meeting.

  1. Click the Video Call link (from the calendar invite or from the app itself) to start the meeting, but do not click “Enter the Meeting.” 
  2. Tap on the More Options icon near the top, right corner of the video display.
  3. Click Settings; a box with settings for your camera, microphone, and speakers will appear.
  4. Make sure that the microphone and speaker settings display the speaker and microphone option that you will be using for the meeting. 
  5. If you are using headphones or another microphone device, you can click the gray triangle next to the device options and find the device that you will be using for the call. 
  6. Click Test next to the speaker icon. You should hear a sound, typically a phone ringing. 

If you do not hear any sound, proceed with the troubleshooting steps below.

Checking the video call settings

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  1. In the Video Call window, move your mouse until you see the control icons at the top of the screen.
  2. Click the gear icon.
  3. Choose specific options for the camera, microphone, and headset or speakers) – not “Default device.”
  4. If you are using a USB headset with a microphone, you should see an option such as “USB Headset” for microphones and speakers.
  5. If your only options are “Default device,” close out of the Hangout and completely out of the browser (Chrome, Firefox, etc), check that your devices are connected properly, and then restart the browser and re-enter the hangout.

Checking audio settings in Windows

Changing any of these settings may require you to restart your browser (Chrome, Firefox, etc).

The details here can vary with different versions of Windows, so if your computer doesn’t say exactly the same thing, look for something similar.

  1. Right-click the volume control (speaker icon) on the lower right in your taskbar. This opens the Sound dialog box.
  2. On the Playback tab:
  3. Select the appropriate device (here I’m using my Logitech USB headset)
  4. Click Set Default at the bottom. You should get a green checkmark on the device once you’ve set it as default.
    Repeat step 2 on the Recording tab.
  5. Click OK.
  6. Re-enter your video call.

Checking audio settings on a Mac to Fix Google Hangouts not working

  1. Click the Apple in the upper left of your computer.
  2. If you are already in the call, you may have to move your cursor to the top area of the screen to get the Apple to appear.
  3. Click System Preferences…
  4. Choose Sound.
  5. On the Input tab:
  6. Select the correct microphone. This example is using a Logitech USB Headset.
  7. Check that the Input volume is set correctly (it should not be all the way to the left). 
  8. On the Output tab:
  9. Select the correct headset or speaker.
  10. Closeout of System Preferences and re-enter your video call.

So, these were the methods and also the causes of working issues of google hangouts not working.